Who Do I Contact?
Who Should I Contact?
Find the right person to help with a question or concern. We believe the people closest to a problem are usually best positioned to solve it, so we start there and move outward only when needed.
Our Approach
Most questions are resolved quickly when they go first to the person who works with your child every day. If a concern is not resolved, it can move to the next level. Each step builds on the one before it, so please start at Step 1 whenever possible.
Start Close to the Issue
For anything happening in a classroom, contact your child's teacher. For non-classroom concerns, contact your child's school counselor or the school's main office.
Move to School Leadership
If the concern is not resolved, contact your school's principal or assistant principal. Building leaders resolve the large majority of concerns.
Contact the Central Office
If a concern cannot be resolved at the school, contact the Central Office administrator responsible for that area (listed below).
Find the Right Contact
Who's Who at Your School
Contact information for each of these people is on your school's website or available from the main office.
Classroom Teacher
Your first contact for learning, homework, classroom expectations, and anything happening in class. At the secondary level, contact the teacher of the specific course.
School Counselor
Supports students' social and emotional well-being, peer relationships, and transitions. At RJ Grey and ABRHS, counselors also help with schedules, course selection, and post-secondary planning.
School Psychologist / Adjustment Counselor
Provides additional support for students' mental and behavioral health and works with families and staff on student support plans.
Special Education Coordinator / Team Chair
Your first contact for questions about your child's IEP, services, evaluations, and team meetings.
School Nurse
Contact for health concerns, medications, allergies, illness and injury at school, and health forms.
Principal / Assistant Principal
Responsible for the school as a whole: student conduct, safety, school-wide programs, and concerns that were not resolved with a teacher or counselor.
School Websites and Main Offices
Visit your school's website for staff directories, calendars, and news, or call the main office.
Central Office Administrators
Central Office administrators oversee district-wide programs and policies. For most concerns, please contact your school first. Some topics, such as fees, transportation, food services, and Community Education, go directly to the district office.
Central Office is located at 15 Charter Road, Acton, MA 01720. Main phone: 978-264-4700.
Tips for a Productive Conversation
- Reach out early. Small concerns are easier to resolve before they grow.
- Start with curiosity. Your child's account matters, and it reflects what they saw and felt in the moment. Staff may be able to share details your child did not see or remember. Asking questions before drawing conclusions helps everyone build a complete picture together.
- Email is the best way to start. We try to respond to communications as soon as possible. For non-emergency situations, please allow up to 48 hours for staff to respond.
- Share specifics: what happened, when, and what you have already tried.
- Say what outcome would help. It gives everyone a shared goal.
- If you move to the next step, let the person know who you have already spoken with.
- Interpretation and translation are available. Ask your school's main office for language support.
The Role of the School Committee
The Acton-Boxborough Regional School Committee sets district policy, approves the budget, and supervises the Superintendent. The Committee does not resolve individual student or staff matters, which are handled by school and district administrators. If you have feedback on district policy or the budget, you may contact the Committee at abrsc@abschools.org or speak during public comment at a School Committee meeting.
Information about the School Committee, including its members, subcommittees, meeting schedule, agendas, and minutes, is available on the School Committee website.